Last updated: 18 Aug 2026
This document outlines the refund and returns process for physical and digital products purchased through the Marma Ayurveda website. These terms are an integral part of, and governed by, our main Terms and Conditions. For our cancellation policies regarding Ayurvedic consultations, Marma therapy, Kalaripayattu training, and retreats, please refer directly to Section 17 of the Terms and Conditions.
1. Statutory Right of Withdrawal (Physical Goods)
Under the Polish Consumer Rights Act of 30 May 2014, consumers within the EU have a legal right to withdraw from a remote sales contract without giving any reason within 14 days of receiving the goods.
- Notification: You must unequivocally notify us of your decision to withdraw within 14 days of the delivery date (e.g., via email to info@marmaayurveda.org). You may use a standard statutory withdrawal form, but it is not obligatory.
- Return Window: Once you have notified us, you have a further 14 days to return the physical items to us.
- Condition: To be eligible for a return, you are liable for any diminished value of the goods resulting from handling them other than what is necessary to establish the nature, characteristics, and functioning of the goods. Ideally, items should be in their original packaging.
2. Non-Returnable Items (Hygiene & Digital Exceptions)
Pursuant to Article 38 of the Polish Consumer Rights Act, the right of withdrawal does not apply to:
- Hygiene & Personal Care: Goods delivered in sealed packaging which cannot be returned for health protection or hygiene reasons if the packaging has been opened after delivery (e.g., cosmetics, massage oils, herbal supplements, copper cups, tongue scrapers, neti pots).
- Digital Content: The supply of digital content (eBooks, digital courses) which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and their acknowledgment that they thereby lose their right of withdrawal.
- Gift Vouchers: Gift cards and treatment vouchers.
3. Faulty Goods and Complaints (Rękojmia)
Under Polish civil law (Kodeks cywilny), we are obliged to deliver goods free from physical and legal defects. If a product is defective, you have the right to file a complaint (reklamacja) demanding a repair, replacement, price reduction, or, in the case of a material defect, withdrawal from the contract.
Please submit complaints via email to info@marmaayurveda.org, preferably with photographic evidence. We will formally respond to your complaint within 14 days of receiving it. Failure to respond within 14 days implies we have accepted your complaint as justified.
4. The Refund Process
If your return or complaint is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment without undue delay, and no later than 14 days from the day we are informed of your decision. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.
- Original Outbound Shipping: We will refund the basic delivery cost you paid to receive the item (we do not refund enhanced delivery costs chosen by you).
5. Late or Missing Refunds
If you haven’t received an approved refund yet:
- Check your bank account again.
- Contact your credit card company or payment provider (e.g., Przelewy24, Stripe), as it may take some time before your refund is officially posted.
- Contact your bank, as there is often some processing time (typically 3-5 working days).
If you’ve done all of this and you still have not received your refund, please contact us at info@marmaayurveda.org.
6. Return Shipping
To return your product, please mail it to:
Marma Ayurveda Piotr Czopek ul. Leżakowa 9 93-430 Łódź Poland
- Customer Responsibility: Unless the item is being returned due to a recognised defect (complaint under rękojmia), you are responsible for paying the direct costs of returning the goods.
- Shipping Protection: If you are returning more expensive items (such as full copperware sets), we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item and are not liable for items lost in the postal system.
7. Contact Us
For any questions related to refunds, returns, or complaints, please reach out to us via our Contact Form or email us directly at info@marmaayurveda.org.