{"id":76,"date":"2026-07-15T21:19:36","date_gmt":"2026-07-15T21:19:36","guid":{"rendered":"https:\/\/marmaayurveda.org\/eu\/?page_id=76"},"modified":"2026-08-21T09:40:28","modified_gmt":"2026-08-21T08:40:28","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/marmaayurveda.org\/eu\/pl\/refund_returns\/","title":{"rendered":"Polityka zwrot\u00f3w i reklamacji"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Ostatnia aktualizacja:<\/strong> 18 sie 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Niniejszy dokument okre\u015bla proces zwrot\u00f3w i reklamacji dla produkt\u00f3w fizycznych i cyfrowych zakupionych za po\u015brednictwem strony internetowej Marma Ayurveda. Niniejsze warunki stanowi\u0105 integraln\u0105 cz\u0119\u015b\u0107 naszych g\u0142\u00f3wnych Warunk\u00f3w i postanowie\u0144 i podlegaj\u0105 im. W przypadku naszych zasad anulowania dotycz\u0105cych konsultacji ajurwedyjskich, terapii Marma, treningu Kalaripayattu i retreat\u00f3w, odsy\u0142amy bezpo\u015brednio do Sekcji 17 Warunk\u00f3w i postanowie\u0144.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ustawowe prawo odst\u0105pienia od umowy (produkty fizyczne)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zgodnie z polsk\u0105 Ustaw\u0105 o prawach konsumenta z dnia 30 maja 2014 r., konsumenci w UE maj\u0105 ustawowe prawo do odst\u0105pienia od umowy zawartej na odleg\u0142o\u015b\u0107 bez podania przyczyny w terminie 14 dni od otrzymania towaru.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Powiadomienie:<\/strong> Musisz jednoznacznie poinformowa\u0107 nas o swojej decyzji o odst\u0105pieniu od umowy w terminie 14 dni od daty dostawy (np. e-mailem na adres info@marmaayurveda.org). Mo\u017cesz skorzysta\u0107 ze standardowego formularza odst\u0105pienia od umowy, ale nie jest to obowi\u0105zkowe.<\/li>\n\n\n\n<li><strong>Termin zwrotu:<\/strong> Po powiadomieniu nas masz dodatkowe 14 dni na odes\u0142anie do nas produkt\u00f3w fizycznych.<\/li>\n\n\n\n<li><strong>Stan produktu:<\/strong> Aby zwrot by\u0142 mo\u017cliwy, ponosisz odpowiedzialno\u015b\u0107 za zmniejszenie warto\u015bci towaru wynikaj\u0105ce z korzystania z niego w spos\u00f3b wykraczaj\u0105cy poza to, co konieczne do stwierdzenia charakteru, cech i funkcjonowania towaru. Idealnie, przedmioty powinny by\u0107 zwr\u00f3cone w oryginalnym opakowaniu.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Produkty niepodlegaj\u0105ce zwrotowi (wyj\u0105tki higieniczne i cyfrowe)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zgodnie z art. 38 polskiej Ustawy o prawach konsumenta, prawo odst\u0105pienia od umowy nie przys\u0142uguje w odniesieniu do:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Higiena i piel\u0119gnacja osobista:<\/strong> Towary dostarczane w zapiecz\u0119towanym opakowaniu, kt\u00f3rych nie mo\u017cna zwr\u00f3ci\u0107 ze wzgl\u0119d\u00f3w zdrowotnych lub higienicznych, je\u015bli opakowanie zosta\u0142o otwarte po dostawie (np. kosmetyki, olejki do masa\u017cu, suplementy zio\u0142owe, kubki miedziane, skrobaczki do j\u0119zyka, neti poty).<\/li>\n\n\n\n<li><strong>Tre\u015bci cyfrowe:<\/strong> Dostarczanie tre\u015bci cyfrowych (e-booki, kursy cyfrowe), kt\u00f3re nie s\u0105 dostarczane na no\u015bniku materialnym, je\u015bli rozpocz\u0119to \u015bwiadczenie za wyra\u017an\u0105 uprzedni\u0105 zgod\u0105 konsumenta i z jego potwierdzeniem, \u017ce traci on prawo odst\u0105pienia od umowy.<\/li>\n\n\n\n<li><strong>Vouchery podarunkowe:<\/strong> Karty podarunkowe i vouchery na zabiegi.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Towary wadliwe i reklamacje (R\u0119kojmia)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zgodnie z polskim prawem cywilnym (<em>Kodeks cywilny<\/em>), jeste\u015bmy zobowi\u0105zani do dostarczenia towar\u00f3w wolnych od wad fizycznych i prawnych. Je\u015bli produkt jest wadliwy, masz prawo z\u0142o\u017cy\u0107 reklamacj\u0119 (<em>reklamacja<\/em>) \u017c\u0105daj\u0105c naprawy, wymiany, obni\u017cenia ceny lub, w przypadku wady istotnej, odst\u0105pienia od umowy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamacje prosimy sk\u0142ada\u0107 e-mailem na adres info@marmaayurveda.org, najlepiej z dowodami fotograficznymi. Udzielimy formalnej odpowiedzi na Twoj\u0105 reklamacj\u0119 w terminie 14 dni od jej otrzymania. Brak odpowiedzi w terminie 14 dni oznacza, \u017ce uznali\u015bmy reklamacj\u0119 za zasadn\u0105.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Proces zwrotu \u015brodk\u00f3w<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli Tw\u00f3j zwrot lub reklamacja zostanie zatwierdzona, zwrot \u015brodk\u00f3w zostanie przetworzony, a kredyt zostanie automatycznie zastosowany do Twojej pierwotnej metody p\u0142atno\u015bci bez nieuzasadnionej zw\u0142oki, nie p\u00f3\u017aniej ni\u017c 14 dni od dnia poinformowania nas o Twojej decyzji. Mo\u017cemy wstrzyma\u0107 zwrot \u015brodk\u00f3w do czasu otrzymania towaru z powrotem lub dostarczenia przez Ciebie dowodu jego odes\u0142ania, w zale\u017cno\u015bci od tego, co nast\u0105pi wcze\u015bniej.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Oryginalna wysy\u0142ka:<\/strong> Zwr\u00f3cimy podstawowy koszt dostawy, kt\u00f3ry zap\u0142aci\u0142e\u015b za otrzymanie przedmiotu (nie zwracamy podwy\u017cszonych koszt\u00f3w dostawy wybranych przez Ciebie).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Op\u00f3\u017anione lub brakuj\u0105ce zwroty \u015brodk\u00f3w<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli nie otrzyma\u0142e\u015b jeszcze zatwierdzonego zwrotu \u015brodk\u00f3w:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Sprawd\u017a ponownie swoje konto bankowe.<\/li>\n\n\n\n<li>Skontaktuj si\u0119 z firm\u0105 obs\u0142uguj\u0105c\u0105 Twoj\u0105 kart\u0119 kredytow\u0105 lub dostawc\u0105 p\u0142atno\u015bci (np. Przelewy24, Stripe), poniewa\u017c mo\u017ce min\u0105\u0107 troch\u0119 czasu, zanim zwrot \u015brodk\u00f3w zostanie oficjalnie zaksi\u0119gowany.<\/li>\n\n\n\n<li>Skontaktuj si\u0119 ze swoim bankiem, poniewa\u017c cz\u0119sto istnieje czas przetwarzania (zazwyczaj 3-5 dni roboczych).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli wykona\u0142e\u015b wszystkie te kroki i nadal nie otrzyma\u0142e\u015b zwrotu \u015brodk\u00f3w, skontaktuj si\u0119 z nami pod adresem info@marmaayurveda.org.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Wysy\u0142ka zwrotna<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aby zwr\u00f3ci\u0107 produkt, wy\u015blij go na adres:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Marma Ayurveda Piotr Czopek<\/em> <em>ul. Le\u017cakowa 9<\/em> <em>93-430 \u0141\u00f3d\u017a<\/em> <em>Polska<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Obowi\u0105zki klienta:<\/strong> Je\u015bli przedmiot nie jest zwracany z powodu uznanej wady (reklamacja z tytu\u0142u <em>r\u0119kojmia<\/em>), ponosisz odpowiedzialno\u015b\u0107 za pokrycie bezpo\u015brednich koszt\u00f3w zwrotu towaru.<\/li>\n\n\n\n<li><strong>Ochrona wysy\u0142ki:<\/strong> Je\u015bli zwracasz dro\u017csze przedmioty (takie jak kompletne zestawy z miedzi), zdecydowanie zalecamy skorzystanie z us\u0142ugi \u015bledzenia przesy\u0142ek lub wykupienie ubezpieczenia przesy\u0142ki. Nie mo\u017cemy zagwarantowa\u0107 otrzymania zwracanego przedmiotu i nie ponosimy odpowiedzialno\u015bci za przedmioty zagubione w systemie pocztowym.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kontakt<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">W przypadku jakichkolwiek pyta\u0144 dotycz\u0105cych zwrot\u00f3w, refundacji lub reklamacji, skontaktuj si\u0119 z nami za po\u015brednictwem naszego formularza kontaktowego lub napisz bezpo\u015brednio na adres info@marmaayurveda.org.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: 18 Aug 2026 This document outlines the refund and returns process for physical and digital products purchased through the Marma Ayurveda website. These terms are an integral part of, and governed by, our main Terms and Conditions. For our cancellation policies regarding Ayurvedic consultations, Marma therapy, Kalaripayattu training, and retreats, please refer directly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Last updated: 18 Aug 2026 This document outlines the refund and returns process for physical and digital products purchased through the Marma Ayurveda website. These terms are an integral part of, and governed by, our main Terms and Conditions. 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